Support
Something broken, something confusing, or something you would like to see? This page covers the questions we get most, and how to reach a human for everything else.
Talk to us
Support email, read by the studio directly. We aim to reply within one to three working days.
tolibjonfayz@gmail.com @tolibjon_fayzReporting a bug
If something crashes or behaves strangely, the more of the following you can include, the faster we can fix it:
- Your device and its Android or browser version
- Which product, and which screen or level you were on
- What you did just before it happened
- A screenshot or short screen recording, if you can
Frequently asked questions
Are your games free?
Yes. TASHKENT CITY is completely free in the browser. Soʻzbogʻ is free to play and can be finished from the first level to the last without spending anything — coins can optionally be bought, but they are never required.
Do I need an internet connection?
Soʻzbogʻ works fully offline; the dictionary, sounds, music and fonts are all inside the app. TASHKENT CITY runs in the browser, so it needs a connection to load the page, but not to keep playing once it has.
Do I need to create an account?
No. Our games work without an account. In Soʻzbogʻ and Wordio you can sign in with Google to back up your progress, but it is always optional. On Bilim Manba anyone can read every article; an account is only for comments and saved articles.
Which devices do they run on?
Soʻzbogʻ is an Android game distributed through Google Play; there is no iOS version at the moment. TASHKENT CITY runs in any modern browser on a laptop or a phone.
Where can I download Soʻzbogʻ?
On Google Play — search for “Soʻzbogʻ” or “Sozbog”, or use the Google Play button on this site. It is free and runs on Android phones.
TASHKENT CITY runs slowly on my device. What can I do?
It is a 3D game running in a browser, so it asks a lot of older phones and laptops. Closing other tabs helps most. On a phone, plugging in to charge often stops the system from throttling performance.
Where is my progress saved, and what happens if I change devices?
In Soʻzbogʻ progress is saved on your phone. If you sign in with Google in Settings (optional), a copy is also kept in the cloud, so you can continue on a new phone. TASHKENT CITY saves progress in your browser; opened inside Telegram, it also keeps a copy in your Telegram cloud storage. Without either of those, uninstalling the app, clearing browser data or switching devices means starting fresh.
How do I delete my data?
In Soʻzbogʻ: Settings → Manage → Clear progress; uninstalling the app does the same. If you signed in with Google, also delete your account in Settings → Account — the Delete account page at the bottom of this site explains how. For TASHKENT CITY, clear your browser’s site data for the game page.
I bought coins and they did not arrive.
First, reopen the game while connected to the internet — pending purchases usually complete on their own. If the coins still do not appear, email us with the date of the purchase and the Google Play order number, and we will sort it out.
How do I get a refund?
Refunds are handled by Google Play, not by us, so requests need to go through your Google Play account or Google Play support. If Google declines and you think something has genuinely gone wrong, write to us anyway and we will look at it.
I found a word that is missing, or one in the wrong topic.
Please tell us — this is genuinely useful. The dictionary was compiled by hand, so mistakes are ours and we want to fix them. Send the word and the level it appeared in.
Can I hire you to build something?
Possibly, yes. We take on websites and custom software alongside our own products. Write to us describing what it needs to do and roughly when you need it.